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Terms and Conditions that matter to you

When you open an account with sofabet, you agree to our Terms and Conditions — the rules that keep your account safe, your deposits and withdrawals clear, and…

Account eligibilityPayment and withdrawal rulesData and account security
Explore Lobby Read FAQ
sofabet Terms and Conditions that matter to you
REACH OUR TEAM

How to contact us about Terms and Conditions

Live chat Open the chat widget in the lobby (bottom right) and ask about specific terms, account restrictions, or how our policies apply to your situation. Available during platform operating hours.
Email support Send a detailed question to our support email address listed in your account settings. Include your username and the specific clause or rule you need clarification on. Responses within 24 business hours.
Account settings View a summary of your account terms, current restrictions, and linked payment methods directly in your account dashboard under 'Agreements and Settings'. Request changes here or flag a concern.
HOW WE PROTECT YOU

Data, security and account practices

Account verification

When you register, we verify your identity and payment details to comply with anti-fraud and local regulatory requirements. This protects your account from unauthorised access and ensures withdrawals go to the right person.

Data retention

We store your account data, transaction history, login records and identity documents for the period required by law and for dispute resolution. You can request a full data export from your settings at any time.

Payment security

Deposits via DANA, OVO, GoPay and QRIS are encrypted and processed through secure gateways. We never store your payment credentials directly on our servers. Withdrawal requests are verified against your registered payment method.

Cookie and tracking policy

We use cookies to keep you logged in, remember your preferences, and detect fraudulent activity. You can manage cookie settings in your browser; some platform features may be limited if cookies are disabled.

Request account changes

If you need to update your registered name, payment method, or contact details, submit a formal request through account settings. We'll verify your identity and process the change within 2–3 business days.

Dispute and complaint process

If you disagree with a transaction, account action or policy decision, contact support with your account number and details. We investigate and respond within 5 business days. Escalation options are listed in your account agreement.

Frequently asked questions about our terms

You don't have to open an account. If you already have one and disagree with a new term, contact support within 14 days to discuss your options. Continued use of your account after a policy change indicates acceptance of the updated terms.

Some details — like your registered name and government ID number — can't be changed after verification because they're tied to anti-fraud and regulatory rules. Other details like email, phone and linked payment methods can be updated through account settings or by contacting support with proof of identity.

Deposit and withdrawal limits depend on your account age, payment method and local regulations. DANA, OVO, GoPay and QRIS each have provider-set limits. View your current limits in the Wallet section of your account. Contact support to request a limit increase if you're eligible.

Withdrawals via DANA, OVO, GoPay and QRIS are typically processed within 15 minutes once verified. Bank transfers may take 1–3 business days depending on your bank. We verify every withdrawal against your account history to prevent fraud, which may add a few hours in some cases.

Account restrictions may be imposed due to suspicious activity, policy violations, or regulatory requirements. You'll receive an email explaining the reason and how long the restriction lasts. Contact support if you believe the restriction is a mistake. Some restrictions can be lifted immediately after verification.

Check your transaction history in the Wallet section — every deposit, bet and withdrawal is logged with a timestamp and payment method. If you see a charge you didn't make, contact support immediately with your transaction ID. We'll investigate and reverse any fraudulent charges within 24 hours.

Yes, we can update our terms to comply with law or improve security. We'll notify you of significant changes via email at least 14 days before they take effect. If you don't agree, you can close your account before the change goes live without penalty.

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