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We Keep Your Account and Payments Safe

When you open an account with sofabet, your personal information and payment details are protected under our privacy framework.

Secure account accessPayment data encryptionClear data retention rulesYour right to request changes

Explore Lobby Read FAQ

How We Collect and Protect Your Information

sofabet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

sofabet collects personal information only to set up your account, process your deposits through DANA, OVO, GoPay and QRIS, handle withdrawals, and comply with local law. We do not sell your data to third parties. When you log in from Surabaya, Bandung or anywhere in Indonesia,

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our servers encrypt your session and payment details in transit. Cookies on our site track your preferences and login state—you can manage these in your browser settings. Access or eligibility depends on local law and is available only where local law permits. We retain account records
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for the duration of your membership plus the period required by Indonesian regulations for fraud prevention and dispute resolution.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

Contact Us About Your Privacy Rights

If you have questions about how we handle your data or want to exercise your privacy rights—such as requesting a copy of your information or asking us to delete non-essential records—reach out…

Live Chat Support Open the chat widget in the bottom right of sofabet.app during your session. Support is live and responds within minutes to privacy and account-security questions.

Email Privacy Requests Send formal data access or deletion requests to our privacy team. Email responses come within 5 business days with next steps and any required verification.

Account Settings Go to Your Account > Privacy & Security to review what data we hold, export your activity logs, and update your communication preferences anytime.

HOW WE SAFEGUARD

Data Handling, Security, and Your Control

We build privacy into every part of your sofabet experience. Your passwords are hashed, never stored in plain text.

Password & Login Security

Your password is encrypted on our servers. Enable two-factor authentication in Account Settings to add a second verification step when you log in.

Payment Data Encryption

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We never store your full payment credentials—only the account reference needed to process withdrawals.

Cookie and Tracking Control

We use cookies for login session and game preferences. Visit your browser settings or sofabet Account > Privacy to manage which cookies are active on your device.

Data Retention & Cleanup

Active account records stay with us as long as your account exists. After account deletion, personal data is purged within 90 days except where law requires retention.

Request Data Access

You can request a copy of all data we hold about you. Use Your Account > Privacy Requests or email support. We deliver a downloadable file within 5 business days.

Third-Party Sharing Rules

We share data only with payment processors, fraud-prevention services, and authorities when law requires it. We never sell your details to marketers or brokers.

Privacy Questions We Hear Often

We collect your name, date of birth, email, phone number, and address to verify your identity and set up payments. We also log your IP address and device type for security. This information is used only for account verification, payment processing, and fraud prevention.

All transactions are encrypted using SSL technology. We never store your full payment credentials—only a reference token. Payment processors handle sensitive details on their secure servers, and we comply with Indonesian payment security standards for every deposit and withdrawal.

Yes. Go to Your Account > Account Settings > Close Account and confirm. After a 30-day cooling-off period, your account is permanently closed. Personal data is deleted within 90 days, except records we must keep under law for dispute resolution and fraud prevention.

No. We do not sell or share your personal information with marketers, advertisers or data brokers. We only share data with payment processors, fraud-prevention partners, and authorities when required by law. Your privacy is non-negotiable.

Visit Your Account > Privacy Requests and select Download My Data. Alternatively, email our support team with your request. We deliver a complete download of your account records, activity history, and stored details within 5 business days.

We use session cookies for login, preference cookies for game settings, and analytics cookies to improve the site. You can disable any of these in Your Account > Privacy Settings or in your browser. Turning off session cookies will log you out.

Yes. sofabet.app uses the same encryption and security as our desktop version. Your login is protected by our server-side security, and we recommend enabling two-factor authentication for mobile access. Always use a secure Wi-Fi network or mobile data, never public Wi-Fi for payments.

We Keep Your Account and Payments Safe

Contact Us About Your Privacy Rights

Data Handling, Security, and Your Control

Password & Login Security

Payment Data Encryption

Cookie and Tracking Control

Data Retention & Cleanup

Request Data Access

Third-Party Sharing Rules

Privacy Questions We Hear Often

01 What information does sofabet collect when I open an account?

02 How is my payment information kept safe when I deposit via DANA, OVO, GoPay or QRIS?

03 Can I delete my account and my data?

04 Does sofabet sell my data to other companies?

05 How do I request a copy of my personal data?

06 What cookies does sofabet use, and can I turn them off?

07 Is my data safe if I play on my phone or tablet?

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